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                                                   Microsoft Office, Version 2007
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Microsoft Outlook Intermediate
                                                                                                Table of Contents of The Instructor's Guide

Section 1: Advanced Organization Tools ...................................................................................... 1

Lesson 1.1: Managing Folders ............................................................................................................... 2

Creating Folders ................................................................................................................................................ 2

Renaming Folders .............................................................................................................................................. 4

Moving and Deleting Folders .............................................................................................................................. 5

Moving Messages to Folders ............................................................................................................................... 7

Step-By-Step ....................................................................................................................................................... 8

Skill Sharpener ................................................................................................................................................. 14

Lesson 1.2: Mail Management Tools .................................................................................................. 15

Creating a Simple Rule .................................................................................................................................... 15

Using the Rules and Alerts Wizard .................................................................................................................... 18

Using the Organize Pane ................................................................................................................................. 26

Step-By-Step ..................................................................................................................................................... 29

Skill Sharpener ................................................................................................................................................. 41

Lesson 1.3: Security Tools .................................................................................................................... 42

Using the Junk E-Mail Filter ............................................................................................................................. 42

About the Phishing Filter ................................................................................................................................. 47

About Automatic Downloads .............................................................................................................................. 50

Applying Blocked and Safe Senders Lists .......................................................................................................... 51

Step-By-Step ..................................................................................................................................................... 54

Skill Sharpener ................................................................................................................................................. 62

Lesson 1.4: Instant Search ................................................................................................................... 63

Installing Instant Search .................................................................................................................................. 63

Using the Instant Search Menu .......................................................................................................................... 64

Performing an Instant Search ............................................................................................................................ 65

Using the Query Builder .................................................................................................................................. 66

Step-By-Step ..................................................................................................................................................... 68

Skill Sharpener ................................................................................................................................................. 72

Lesson 1.5: Search Folders .................................................................................................................. 73

About Search Folders ....................................................................................................................................... 73

Creating Search Folders .................................................................................................................................. 74

Customizing Search Folders .............................................................................................................................. 76

Using Search Folders ....................................................................................................................................... 77

About Favorite Folders .................................................................................................................................... 77

About Shortcut Groups ..................................................................................................................................... 79

Step-By-Step ..................................................................................................................................................... 81

Skill Sharpener ................................................................................................................................................. 86

Lesson 1.6: Finding Items in Outlook ................................................................................................. 87

Opening Advanced Find ................................................................................................................................... 87

Using Advanced Find ....................................................................................................................................... 88

Finding Contacts .............................................................................................................................................. 99

Step-By-Step ................................................................................................................................................... 100

Skill Sharpener ............................................................................................................................................... 108

Section 1: Case Study ......................................................................................................................... 109

Section 1: Review Questions .............................................................................................................. 110

Section 2: A Word Primer .......................................................................................................... 112

Lesson 2.1: Selecting Text .................................................................................................................. 113

Selecting Text with the Mouse .......................................................................................................................... 113

Selecting Text with the Keyboard ..................................................................................................................... 113

Selecting Text and Objects with the Tab .......................................................................................................... 114

Tips and Tricks ............................................................................................................................................... 114

Step-By-Step ................................................................................................................................................... 116

Skill Sharpener ............................................................................................................................................... 119

Lesson 2.2: Moving Text .................................................................................................................... 120

Cutting, Copying, and Pasting Text ................................................................................................................. 120

Using the Office Clipboard .............................................................................................................................. 124

Dragging and Dropping Text ........................................................................................................................... 127

Finding Text ................................................................................................................................................... 127

Replacing Text................................................................................................................................................ 129

Step-By-Step ................................................................................................................................................... 131

Skill Sharpener ............................................................................................................................................... 137

Lesson 2.3: Adding Fonts to Text ...................................................................................................... 138

What is a Font? .............................................................................................................................................. 138

Choosing a Font Type .................................................................................................................................... 139

Changing the Font Size .................................................................................................................................. 141

Applying Text Effects ..................................................................................................................................... 142

Applying Font Color ...................................................................................................................................... 145

Applying Highlighting .................................................................................................................................... 146

Changing Font’s Case ................................................................................................................................... 147

Step-By-Step ................................................................................................................................................... 148

Skill Sharpener ............................................................................................................................................... 153

Lesson 2.4: Advanced Text Effects.................................................................................................... 154

Using the Format Painter ............................................................................................................................... 154

Adding Drop Caps ......................................................................................................................................... 156

Applying a Quick Style ................................................................................................................................... 157

Aligning and Justifying Text ............................................................................................................................. 159

Step-By-Step ................................................................................................................................................... 160

Skill Sharpener ............................................................................................................................................... 164

Section 2: Case Study ......................................................................................................................... 165

Section 2: Review Questions .............................................................................................................. 166

Section 3: Doing More in a Mail Message ............................................................................... 168

Lesson 3.1: Formatting Paragraphs .................................................................................................. 169

Indenting a Paragraph ................................................................................................................................... 169

Changing Paragraph Spacing .......................................................................................................................... 170

Adding Borders or Shading .............................................................................................................................. 171

Using the Borders and Shading Dialog ........................................................................................................... 172

Step-By-Step ................................................................................................................................................... 175

Skill Sharpener ............................................................................................................................................... 180

Lesson 3.2: Polishing Your Message ................................................................................................. 181

Creating a Bulleted or Numbered List ............................................................................................................. 181

Adding Hyperlinks .......................................................................................................................................... 182

Setting the Page Color ................................................................................................................................... 185

Using Themes ................................................................................................................................................. 187

Checking Your Spelling .................................................................................................................................. 188

Step-By-Step ................................................................................................................................................... 193

Skill Sharpener ............................................................................................................................................... 200

Lesson 3.3: Adding Word Elements .................................................................................................. 201

Adding Tables ................................................................................................................................................ 201

Adding Pictures and ClipArt ............................................................................................................................ 202

Adding Shapes ................................................................................................................................................ 206

Adding SmartArt ............................................................................................................................................ 207

Adding Text Boxes .......................................................................................................................................... 210

Adding WordArt ............................................................................................................................................. 211

Step-By-Step ................................................................................................................................................... 213

Skill Sharpener ............................................................................................................................................... 223

Lesson 3.4: Adding Outlook Elements .............................................................................................. 224

Adding a Calendar ......................................................................................................................................... 224

Adding a Business Card ................................................................................................................................. 225

Adding Other Outlook Items ............................................................................................................................ 227

Step-By-Step ................................................................................................................................................... 229

Skill Sharpener ............................................................................................................................................... 233

Section 3: Case Study ......................................................................................................................... 234

Section 3: Review Questions .............................................................................................................. 235

Section 4: Using E-Mail Features ............................................................................................. 237

Lesson 4.1: Mail Formats ................................................................................................................... 238

Switching Between Formats ............................................................................................................................. 238

About Plain Text.............................................................................................................................................. 239

About Rich Text Format .................................................................................................................................. 239

About Hyper Text Markup Language (HTML) ................................................................................................. 240

Step-By-Step ................................................................................................................................................... 241

Skill Sharpener ............................................................................................................................................... 246

Lesson 4.2: Signatures and Stationery .............................................................................................. 247

Creating A Signature ...................................................................................................................................... 247

Editing a Signature ........................................................................................................................................ 251

Setting Signature Options ............................................................................................................................... 252

Using Signatures ............................................................................................................................................. 252

Setting Themes ............................................................................................................................................... 253

Using Stationery ............................................................................................................................................. 254

Step-By-Step ................................................................................................................................................... 257

Skill Sharpener ............................................................................................................................................... 266

Lesson 4.3: Changing Message Options ............................................................................................ 267

Setting Message Priority ................................................................................................................................ 267

Marking a Message for Follow-Up .................................................................................................................. 268

Showing and Hiding Fields .............................................................................................................................. 270

Working with Multiple E-Mail Accounts .......................................................................................................... 271

Requesting Delivery and Read Receipts ........................................................................................................... 271

Step-By-Step ................................................................................................................................................... 273

Skill Sharpener ............................................................................................................................................... 277

Lesson 4.4: Advanced Message Options ........................................................................................... 278

Adding Voting Options ................................................................................................................................... 278

Changing the Reply-To Address ....................................................................................................................... 279

Delaying Delivery .......................................................................................................................................... 280

Saving Your Message outside Sent Items ......................................................................................................... 282

Step-By-Step ................................................................................................................................................... 283

Skill Sharpener ............................................................................................................................................... 288

Section 4: Case Study ......................................................................................................................... 289

Section 4: Review Questions .............................................................................................................. 290

Section 5: Understanding E-Mail Accounts ............................................................................. 293

Lesson 5.1: E-Mail Accounts Overview ............................................................................................ 294

Setting up Your E-mail Account ....................................................................................................................... 294

Overview of E-mail Account Types .................................................................................................................. 297

Setting Send/Receive Options ........................................................................................................................... 298

Step-By-Step ................................................................................................................................................... 303

Skill Sharpener ............................................................................................................................................... 311

Lesson 5.2: Microsoft Exchange Server ............................................................................................ 312

Setting up an Exchange Mailbox ...................................................................................................................... 313

How an Exchange Mailbox Looks .................................................................................................................... 318

How an Exchange Mailbox Works ................................................................................................................... 318

Extra Features Available on Exchange ............................................................................................................ 318

Step-By-Step ................................................................................................................................................... 320

Skill Sharpener ............................................................................................................................................... 325

Lesson 5.3: POP3 ............................................................................................................................... 326

Setting up a POP3 Mailbox .............................................................................................................................. 326

How a POP3 Account Looks ............................................................................................................................ 331

How a POP3 Account Works ........................................................................................................................... 332

Additional Features ........................................................................................................................................ 333

Step-By-Step ................................................................................................................................................... 334

Skill Sharpener ............................................................................................................................................... 342

Lesson 5.4: IMAP ............................................................................................................................... 343

Setting up an IMAP Mailbox ............................................................................................................................ 343

How an IMAP Mailbox Looks .......................................................................................................................... 348

How an IMAP Mailbox Works ......................................................................................................................... 348

Additional Features ........................................................................................................................................ 349

Skill Sharpener ............................................................................................................................................... 351

Lesson 5.5: HTTP ............................................................................................................................... 352

Setting up an HTTP Mailbox ............................................................................................................................ 352

How an HTTP Account Looks .......................................................................................................................... 357

How an HTTP Account Works ......................................................................................................................... 357

Additional Features ........................................................................................................................................ 358

Step-By-Step ................................................................................................................................................... 359

Skill Sharpener ............................................................................................................................................... 366

Lesson 5.6: RSS ................................................................................................................................. 367

Setting up an RSS Feed .................................................................................................................................. 367

How an RSS Feed Looks ................................................................................................................................ 371

How an RSS Feed Works................................................................................................................................ 372

Additional Features ........................................................................................................................................ 373

Step-By-Step ................................................................................................................................................... 375

Skill Sharpener ............................................................................................................................................... 384

Section 5: Case Study ......................................................................................................................... 385

Section 5: Review Questions .............................................................................................................. 386

Index ......................................................................................................................................... 389